What is a cookie

Cookies are small files which are stored on a user's computer. To find out in simple terms what cookies are please visit https://cookiesandyou.com/

Our Cookie Policy

Our website uses cookies to make the customer journey easier and improve our services and store. A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of the website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

This information is only processed in a way which does not identify anyone. We use Zoho for our website forms and Zoho’s SalesIQ for our live website chat to answer and respond to customer queries. We use a third-party service, Google Analytics, to analyse the pages of interest to our clients on our website. The information is anonymised, and you can read more here. https://support.google.com/analytics/answer/2763052?hl=en&ref_topic=2919631

We do not make, any attempt to find out the identities of those visiting our website unless you have expressly shared and volunteered your details through our website forms or live chat facility. If we do want to collect personally identifiable information through our website, we will be up front about this such as live chat facility, you can enter your email so that we can respond to your query online and offline . We will make it clear when we collect personal information and will explain what we intend to do with it.

COOKIES AND MONITORING

Strictly necessary cookies - These are cookies that are essential to the operation of our website.

Analytical/performance cookie - These cookies allow us to recognise and count the number of visitors to our website.

Functionality cookies - These cookies are used to recognise you when you return to our website.

Targeting Cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

The IP address of your computer.

The referring website from which you have got to our website from.

The reasons for this are to make ongoing improvements to our website based on this data. To see our most popular sources of business.

You can restrict or block the web browser cookies, you can do this through your browser settings; here are some links to some common browsers

Internet Explorer - Guide to deleting cookies in Microsoft Internet Explorer

Google Chrome - Guide to deleting cookies in Google Chrome

Safari - Guide to deleting cookies in Safari

Firefox - Guide to deleting cookies in Firefox

Sheena Murphy Cookie Policy_ v1.0 May 2018